Learn to 'really' listen to their concerns and fears and address them directly at the root. Make sure your clients respect sliding bearing appointments as well. If you are working, you are sure to encounter all kinds of clients as well. Keep them in the loop at all times and make sure they are personally involved. . Keep written records It is a good practice to keep a written record of periodic progress, issues handled, communication in relation to those etc. Let them know what it takes to successfully complete it. If you get lucky, you can even offload some of your supervision directly to them!
Some are easy to deal with while others need kid gloves and yet others drive you up the wall. However, you must learn to differentiate between clients who are difficult for a reason and clients who are taking a toll on your time and energy for no apparent reason. It is best to get rid of such clients and focus your attentions on more deserving clients.
Communicate Communicate regularly with the clients. Clients with controlling mentality The best way to deal with such clients is to bombard them with information. It is not imperative to save all client relations You must be sensitive to your client's fears, anxieties and issues. Time management It is quite possible that you might be working with more than one client.
Allocate time to clients as per the requirement of the project and follow it faithfully. In this situation, it is imperative to keep a realistic schedule and stick to it as much as possible.
Keep them posted on the progress of the projects. Some are controlling, others are overly demanding, some are prone to micro management, while others do not respect your time; the list can go on. The more they know, the more comfortable they will feel. Give advance notices and reminders to ensure client availability at appointed times. Remember, this works both ways. Respect their time and make sure they respect yours.
They will appreciate your efforts and learn to respect the space you need.
Dealing with difficult clients can be quite tricky. This will help all the stake holders up to speed on the activities and will also save your back-side in case there is a problem in future. Maybe you will appreciate where they are coming from and help them to relax.We deal with people on a day to day basis and no two are the same. Learn to listen Not all clients are difficult because of their personality traits! They are always driven to be that way for a reason. Here are some tips to tackle this situation. Educating clients One of the best things you can do is educate the client about the nuances of the assignment or the project.
You need sliding bearing to walk the fine line between professionalism and personal involvement without getting sucked into a stale-mate situation! But with these tips you can overcome challenges to working with such clients. This will take care of over-bearing types who refuse to admit you might have other clients to work with as well