When you are on time and ready for your customer, you set a tone for the rest of the interaction and send a powerful message.If you are looking for ways to improve your business and make more profits there is no easier or cheaper way to do it than through customer service training. Here are four simple tools to take your business to the next level and build that customer trust. Remember your success is in your hands.
Last but not least you must listen to your customer. Second, shake hands with your customers. Eye contact is one of the most important steps in doing that. So much can be learned from a hand shake. There is an old saying "you can't learn anything with your mouth open" and that is absolutely true in the business world. So be on time and set a tone for success. Take this opportunity to show them who you are and what your message is.
When speaking to a customer or potential customer the most important tool you have is the ability to listen to their needs. Different shakes convey a different message of who you are. When you make a customer wait for you what you are telling them is that your time is more valuable then theirs.
When growing a relationship with a possible customer or anyone in your life, it is important that they know they can trust you. . These four easy steps will help you to train your staff to offer extraordinary customer service. Learning a proper handshake is easy through proper customer service training. Each time we meet a customer they size us up in about five seconds, and many times it is our hand shake that is their first encounter. Second, shake each of their hands.
There Slide bearing is the limp wrist. A relationship starts with showing that you can engage with the other person.
Looking your customer in the eye lets them know that what you're saying to them is honest and you stand by your statements. It is rude and disrespectful and will never invoke trust from clients around you. The sweaty palm. Gather your employees together for a meeting and show them what you expect.
Now take these customer service training tools to the next level.
The next step in your customer service training is developing great eye contact.
With customer service training on your side you can make certain that your customers feel appreciated and wanted. Then look them in the eye and listen to their ideas about the business. Only when you truly listen to your customers' issues can you attempt to improve their situation.
First, always be on time. This will allow you to really hear them and reflect back.
Firm but not over-bearing, standing straight up, great eye contact, a small smile, feet firmly planted, clean spoken words, and the hand sliding bearing straight up and down. Once you have read them I will teach you how to change your employees for the better in just 10 seconds. Listening is an art form and can be challenging for many people.
First, be on time to the meeting. That message is that you care about their business